Refunds & Returns Policy
Last Updated: 02-06-2025
At Zoha Growth LLC, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with a hassle-free returns and refunds process. Please review our policy below to understand the eligibility and process for returns, exchanges, and refunds.
1. Return Eligibility
We accept returns on unused, unopened, and undamaged products within 30 days of delivery. To qualify for a return:
✔ The item must be in its original packaging with all tags and seals intact.
✔ The product must be unused and undamaged (for hygiene reasons, opened beauty products cannot be returned).
✔ You must provide a valid proof of purchase (order confirmation email or receipt).
Non-Returnable Items:
❌ Used or opened beauty products (for hygiene and safety reasons).
❌ Sale or clearance items (unless defective or damaged upon arrival).
❌ Gift cards and promotional items.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact Us: Email info@zohagrowth.com with your order number, reason for return, and supporting photos (if applicable).
- Wait for Approval: Once approved, we will provide you with the return address and further instructions.
- Ship the Item: You will need to send the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund: Once we receive and inspect the return, we will process your refund within 5-7 business days back to your original payment method.
3. Exchanges
If you received a damaged, defective, or incorrect item, we will gladly exchange it for the correct product at no additional cost. Please contact us within 7 days of delivery to request an exchange.
4. Refund Processing
✔ Refunds are issued to the original payment method used at checkout.
✔ Processing times may vary depending on your bank or payment provider.
✔ If you haven’t received a refund after 10 business days, please check with your bank or contact us at info@zohagrowth.com.
5. Late or Missing Refunds
If you haven’t received your refund yet:
🔹 Check your bank account and payment provider.
🔹 Contact your credit card company—it may take some time for the refund to appear.
🔹 If the issue persists, please reach out to us at info@zohagrowth.com.
6. Contact Us
For any questions or concerns regarding your refund or return, feel free to reach out to our support team:
📧 Email: info@zohagrowth.com
📍 Address: 3201 Landover Street, 606, Alexandria, VA 22305
📞 Phone: 703-304-9323
We appreciate your trust in Zoha Growth LLC and strive to make your shopping experience smooth and enjoyable! 💖